One of my more satisfying accomplishments in 2016 was defeating a junk mailer who had repeatedly violated my credit reporting opt-out. The first part of this post comes from a draft letter I wrote, but never sent, to the three mail credit reporting agencies. It summarizes what happened between February 2015 and May 2016: at least five “pre-qualified” automobile loans sent to me in the mail, despite the fact I have never had a drivers license.
Here’s the story:
In February 2015 I received a notice in the mail that I was “prequalified” for an automobile loan by [Name Redacted] Auto, [Address Redacted].
This was a surprise, as I have never in my life had a drivers license. I called the telephone number on the letter and attempted to explain that they were wasting their time and mine, but was put on hold, transferred to voicemail, transferred to a number that rang but was never answered, and generally ignored. So later that day I called the “Prescreen Opt Out” number on the back of the notice and opted out of such notices.
A few weeks later I received another notice from the same company. Not sure if my opt out hadn’t yet “percolated” through the system or if I had not completed the process correctly on the phone, I again opted out using the Internet address provided. This time I received an on-screen confirmation, so I knew it had been completed correctly.
Last month I attended Social Media Week New York. As most of my career has been spent in non-profits, I registered for panels on non-profits, international development, and using social media for social good. There was a good deal of discussion about events happening in the Middle East, and opinions were divided on how much (or how little) social media like Facebook and Twitter were influencing the democracy movements.
Friday around noon I returned from an early lunch break for a panel discussion. Every venue (that I know of) had wi-fi, so after finding a good seat I cracked open my laptop to check e-mail and Twitter. Twitter was alive! Reports that Hosni Mubarak had resigned were lighting up my timeline, so I switched briefly to my News list, which was also crazy. But this is a new medium, and the contradictory reports of the Gabrielle Giffords shooting in January had shown me that misinformation can propagate just as easily as reliable information. So I quickly looked at the websites of the New York Times, the BBC, and Al Jazeera English. All of them reported Mubarak’s resignation, so I accepted it as true.
In 1950 Alan Turing proposed a test to determine whether a machine (such as a computer) could overcome the limitations foreseen by Descartes in his Discourse on the Method:
For we can certainly conceive of a machine so constructed that it utters words… But it is not conceivable that such a machine should produce different arrangements of words so as to give an appropriately meaningful answer to whatever is said in its presence, as the dullest of men can do.
Turing called it the Imitation Game; we now call it the Turing Test. Two people—or perhaps one is a machine—sit at teletype terminals and have a conversation. Neither can see the other, but they are allowed to ask each other anything.
In those days it would have been a teletype terminal, not a video monitor, so you wouldn’t have been able to send or request a photograph. You have to determine whether the responses are from a human or a machine based entirely on the text.
Six decades later we actually encounter something similar in online social networking. But I’m not here to discuss “bots” that send automated status updates, advertising, or non sequeters to Twitter or Facebook. I want to talk about humans who, when they log on to their social networking accounts, forget that they are human or social.
About the same time I started this blog, I signed up for a Twitter account. I’d been resisting for a while, wondering what useful information can be conveyed by a medium that limits itself to 140 characters. (Hint: Disregard Twitter’s own “What’s happening?” and tweet about what you’re reading, thinking and sharing. I learned that from Bonnie McEwan in apresentation at the Foundation Center.) When I finally did take the plunge it became my new favorite addition.
But along with learning what to tweet, who to follow, and what a Tweet Chat is, I discovered that Twitter has more insider jargon than most virtual communities I’ve seen. The site itself is called Twitter, and each 140-character or less message is a tweet. “Tweet” can also be used as a verb, as in “I tweeted about that conference.” Your friends and followers on Twitter are “tweeple” or simply “tweeps.” The community as a whole is the “Twitterverse” or, to some, the “Tworld.” It goes on from there, but you get the idea.