This story goes back to a non-profit job I had several years ago. Early on in my time there I’d been given the responsibility of maintaining a contact list for our department. As we had unusually high staff turnover, including transfers in and out of the department, it took up a fair amount of time. When we relocated to a different building, it made sense to expand the contact list to include all of our organization’s staff in that building, not just our department. Then someone got the idea that the contact list should include all our staff, not just those in the building.
In the meantime I’d formed a virtual friendship via e-mail and phone with the technicians in the IT department, who were mostly at one of the other locations. I’d only met two of them: the technician assigned to our site and the guy who managed all our cell phones. But the IT guys were a great team and very helpful even though we hadn’t yet met. One of the things they helped me with was the contact list, even to the point of creating an automatic notification system that would let me know when a new e-mail address or cell phone number had been assigned to someone on the staff.