In January 2002 the thing I wanted most in the world was a “hold” button. But, hey, it was a disaster. I mean really a disaster: I was working for the American Red Cross Disaster Services, we were crazy busy, but I was sharing a phone with four other colleagues in a large, bare-bones office.
I’ve worked in non-profit organizations most of my career, and fortunately for me most of them have been large and well-funded, including the American Red Cross. But comparing my non-profit experience to my rare forays into for-profit work, it is impossible to imagine working in any for-profit corporation for six months without a hold button on my telephone. Never mind that the phone was on a plastic folding table, not a desk, so I didn’t have a desk drawer, either. The cultural divide isn’t always so extreme, but there are certain things that can happen in one world that are unimaginable in the other.